How Customer Experience Teams at BCBS Benefit from Userpilot
Reduce support times & improve member satisfaction without scaling engineering cost & headcount.
Strategic Challenges
- No-code Tooltips & interactive walkthroughs
- Event-triggered in-app messages
- Banners, popups
- No code In-app Help Center
- Automated personalized onboarding experiences 24/7
- Tooltips
- Personalized guidance flows
- Session Replays, Feature Tagging
- NPS Surveys, CSAT Polls, Segmentation, Analytics Dashboards
Trusted by 1,000 + companies, including Independent licensees of the Blue Cross Blue Shield Association
No-Code In-App Onboarding Experiences
Empower your CX team to launch guided onboarding for new members – without waiting on engineering – so users find value faster – in English, Spanish and 100+ other languages your content will be automatically translated into! Launch in minutes & see your support tickets drop.
Interactive In-App Resource Center
Give members 24/7 access to FAQs, benefit guides, and help content directly in the portal, reducing calls and improving self-service satisfaction.
In-app Surveys, Product Analytics & Session Replays
Identify where members struggle by watching real behavior and analyzing drop-off points, so you can proactively fix UX issues and prevent frustration. Collect user feedback directly inside your product with easy to deploy, no code in-app surveys.
25%
Reduction in Support Chat Requests
40%
Reduction in Delinquent Churn
50%
Decrease in Customer Churn
3x
Increae in Account Expansion
“We’ve seen a reduction in tickets and chat requests by 25% with Userpilot's resource center. This helped us reduce support costs, and provide a better experience for the end-user.”
Onboard New Members 24/7 Without Working 24/7
See how we can help you improve Member Satisfaction & renewals without scaling the workload
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